Faqs

Who is it for?

If you have decided to change your diet, Congratulations! This is the first step towards starting a healthy relationship with your body. If you are already on a Low Carb diet or are consulting a nutritionist or looking to remain healthy, this is a diet for you. If you want to consult with our nutritionist, fill in your details in our contact form and we will get back to you.

Why should I buy it?

Most of our lifestyle disorders can be traced back to a single cause – improper diet. With the growing availability of pills/ supplements, carb rich foods under the guise of “healthy/ sugar free” or convenient health foods (packaged & highly processed) it is very hard to sustain healthy eating. We understand it.

We support you to reach and sustain your healthy eating goals by helping you make tasty, healthy meals with FRESH and REAL food ingredients that undergoes 0% processing and without the hassle of shopping. Backed by science and a deep understanding of our body and lifestyle, each of our meal has the optimum number of calories and macro nutrients required by your body.

Why Subscription?

Eating healthy is not a one-time affair. It is a long-term choice that one makes. In order to see notable changes, it is important to practice it at least for 1 month. You can choose from multiple plans that we offer. Talk to us & we can help you through your decision.

I found a package, when does it start?

We will require at least 48 hours’ notice for the subscription to start. In the meantime, someone would get in touch with you from our office.

What comes in my meal plan?

You will get a set of healthy ingredients that can help you whip up a delicious lunch or dinner in minutes. It will come along with a set of easy instructions to help you cook. We strive to make each dish delicious and non-repetitive for you. Most of our dishes are gluten-free. If you are allergic to any specific ingredient, please do notify us in advance so we can create an alternative. It is clean eating all the way.

Who decides my meal?

We do! Our meals are crafted with the help of nutritionists & chefs and are therefore carefully crafted to adhere to the LCHF (Low carb high fat) diet principle.

How long does it take to make my meal?

All you require is just 20-25 minutes to make yourself a meal. As all ingredients are handy, you just have to chop & pop them into the vessel to cook & voila your healthy meal is ready.

What if I’m still hungry?

Ideally you wouldn’t because our meal kits are carefully crafted to ensure that one feels full upon consuming the meal. However, in case you do feel hungry, you can have some small healthy bites like: fruits, nuts & seeds, green tea, etc. handy.

How do I pay?

Once you decide your plan, choose your option of Veg or Non-Veg and add it to the cart. You can increase or decrease the quantity in your cart and pay for it online through Credit, Debit cards or Net Banking.

How will it be delivered?

The meal kits will be delivered to your home. The number of deliveries will vary depending on the number of meals you order.

Which areas do you cover?

We operate throughout Chennai & delivery is free within most parts of the city. However, for certain areas, we charge a nominal delivery fee that will automatically be populated in your bill once you create your account.

Any other questions.

If the above doesn’t answer some of your questions, please feel free to reach us at +91 9840279969

What do I get in the box?

Your Awesome Chef box will have all the ingredients that you need to cook the recipe(s) that you’ve ordered. Your ingredients will be individually packed and pre-portioned for easier cooking. You will also receive a recipe card with step-by-step instructions.

Are the vegetables cut and chopped?

One of the key essence of cooking is cutting and chopping the vegetables. As detailed in this blog post (click here), we do not provide chopped vegetables as they lose nutrients and freshness.

What types of food do you offer?

We offer a variety of culinary delights – from Indian, Continental, Thai, Indonesian, Chinese and to our own creations.

When will I receive my order?

All orders placed before 8pm are delivered the following day. Our courier delivers packages between 10.30am and 6pm. Most of our customers receive the order between 12pm and 6pm. If you need it in a specific time, be sure to enter that in the “notes” column while placing the order.

Can I change my order once it’s been placed?

It is possible to change an order that has not yet shipped or before 8pm of the order day either by emailing us or calling us. Orders cannot be cancelled once the item has been shipped or after 8pm.

Please call us at (91) 9840279969 or email us at cs@awesomechef.in

What are the delivery charges?

Delivery is free for most parts of Chennai. Some areas have a minimum order amount and a few areas have a minimum order + delivery charge. These will be shown on the screen once you have entered your pin code at the time of checkout.

Party/bulk orders might be charged extra depending on quantity.

Where do you currently deliver?

Currently we only deliver in Chennai but plan to expand our operations in the near future.

Do you offer same day delivery?

At this point we do not offer same day delivery.

What are the modes of payment?

You can pay using your Credit Card/Debit Card/Net Banking. All payments are processed securely by CitrusPay. We do not store your Credit Card information nor do we receive the information you provide during payment. We only receive the transaction status – success or failure, to process the orders.

What if my delivery is missing an ingredient?

Please contact us and we will make it right.

What day of the week will my package be delivered?

We deliver on all days of the week except Sunday. We are closed on Sundays.

Do I need to be home to receive my delivery??

At the time of checkout, you can provide additional delivery instructions such as asking for the box to be left with a neighbor or security.

We will also call, sms or email you on the day of delivery so you can ensure someone is at home to receive your order.

What is the minimum order size?

Our recipes are designed to serve two people and we are happy to deliver even a single order. You need to order for a minimum of Rs. 199 before you can checkout.

Do note, some areas have a minimum order amount for free shipping while others have a minimum order amount + additional delivery charges.

What is the maximum order size?

We accept bulk and party orders as well. You can get in touch with us directly for orders exceeding eight servings.

Are you a subscription service?

No. You only order what you need.

Do you accept returns?

When you receive your package, be sure to check if all the ingredients are available. In case of any damage, call our customer support immediately.

We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you will be happy with our services.

Will my order arrive well packaged?

Yes! Your package will be very well packaged and will be sent with all the necessary care.

How can I pay for my order?

We accept payment through PayuBiz, which allows you to pay with a credit card, debit card or net banking account. We also offer a Cash on Delivery option.

The item I want is out of stock – when will it be in?

Our stock is updated daily. Please check back frequently for updates on items listed as out of stock.